Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry the meanings set out below:

• "We", "Us", "Our" — Saujana Group, a business advisory practice with its principal place of business at 14 Jalan Cyber Point 3, 63000 Cyberjaya, Selangor, Malaysia.
• "Website" — the site accessible at saujanag.info and all associated pages.
• "Services" — the advisory engagements offered by Saujana Group, including the Quarterly Practice Briefing, Digital Operations Diagnostic, and Technology-Adjacent Business Model Review.
• "You", "User" — any individual or organisation accessing the Website or engaging our Services.
• "Agreement" — these Terms and Conditions, together with any service-specific engagement letter or scope document.
• "Content" — all text, documents, outputs, and written materials produced or published by Saujana Group.

2. Acceptance of Terms

By accessing this Website or submitting an enquiry, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use this Website or engage our Services.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you confirm that you are authorised to accept these Terms on that organisation's behalf.

3. Description of Services

Saujana Group provides professional business advisory services to established companies, primarily in Malaysia. Our current service offerings are:

• Quarterly Practice Briefing (RM 700 per quarter): A retainer-based advisory arrangement providing a half-day session, a written briefing, and access to short conversations during the quarter.
• Digital Operations Diagnostic (RM 1,800): An eight-week engagement examining current tooling and systems, concluding with a written assessment and leadership presentation.
• Technology-Adjacent Business Model Review (RM 3,150): A four-month senior engagement examining how technology trends are affecting the client's business model, with written output and monthly advisory conversations.

Full service descriptions, scope, and deliverables are set out in an engagement letter provided before work commences. Services are available primarily to businesses in Malaysia, with engagements in the Klang Valley corridor as a priority.

4. User Responsibilities

When using this Website or engaging our Services, you agree to:

• Provide accurate and complete information in all enquiries and engagement communications.
• Use the Website only for lawful purposes and in a manner consistent with applicable Malaysian law.
• Not attempt to interfere with, disrupt, or gain unauthorised access to the Website or its infrastructure.
• Not reproduce, distribute, or commercially exploit any Content from this Website without our prior written consent.
• Engage with our advisors in good faith and with professional courtesy.

5. Intellectual Property

All Content published on this Website — including text, layout, and visual materials — is the intellectual property of Saujana Group and is protected under Malaysian copyright law and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable licence to access and read the Website for personal, non-commercial purposes. You may not copy, reproduce, republish, or otherwise use our Content beyond what is strictly necessary for the purpose of evaluating our services.

Work product produced in the course of an engagement — reports, briefings, model reviews — is delivered to the client under terms set out in the relevant engagement letter. Unless otherwise agreed, Saujana Group retains the underlying methodologies, frameworks, and know-how that inform the work.

6. Payment Terms

Fees for our Services are as described in Section 3 and confirmed in the engagement letter. All fees are quoted and payable in Malaysian Ringgit (RM) unless otherwise agreed in writing.

• Payment schedules are set out in the engagement letter and typically require part-payment before work commences.
• Invoices are payable within 14 days of issue unless a different term is agreed.
• Late payment may result in a pause to active work until the outstanding amount is settled.
• Where an engagement is cancelled after work has commenced, fees for work completed to that point remain payable.

Our fees do not include goods and services tax (SST), which will be added where applicable under Malaysian law.

7. Confidentiality

We treat all information shared with us during an engagement as confidential. We will not disclose client information to third parties without your consent, except where required by law or a competent authority.

We ask that clients also treat information shared by Saujana Group — including methodologies, unpublished assessments, and adviser observations — as confidential and not for wider distribution without our agreement.

8. Disclaimers

The information on this Website is provided for general informational purposes and does not constitute professional advice in legal, financial, accounting, or regulatory matters. You should not rely on Website content alone as the basis for decisions of material consequence.

Our advisory Services involve considered professional judgement, but we cannot warrant that any particular outcome will follow from our engagement. Business decisions remain with the client, and Saujana Group does not assume responsibility for decisions made on the basis of our work.

The Website is provided on an "as available" basis. We do not warrant that it will be uninterrupted, error-free, or free of any technical defect.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Saujana Group's aggregate liability to any client arising out of or in connection with an engagement shall not exceed the total fees paid by that client for the relevant engagement.

We shall not be liable for indirect, consequential, or special damages, including loss of profits or business opportunity, arising from use of the Website or from any engagement, even where we have been advised of the possibility of such loss.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be limited.

10. Indemnification

You agree to indemnify and hold harmless Saujana Group and its advisers from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Website, or any misrepresentation made in connection with an engagement.

11. Termination of Engagements

Either party may terminate an engagement by written notice. The engagement letter will set out the applicable notice period, typically 14 to 30 days depending on the service.

Upon termination, all work completed to the date of notice remains payable. Obligations of confidentiality and intellectual property survive termination.

12. Dispute Resolution and Governing Law

These Terms and any engagements are governed by the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any dispute arising from these Terms or our Services.

Before commencing any formal proceedings, we encourage the parties to attempt to resolve any disagreement through direct communication. Where informal resolution is not possible, the parties may agree to refer the matter to mediation before pursuing litigation.

13. General Provisions

• Entire agreement: These Terms, together with any applicable engagement letter, constitute the entire agreement between the parties on the matters they cover.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our obligations to a successor practice.
• Notices: Formal notices under these Terms should be sent in writing to the addresses specified in the engagement letter or to [email protected].

14. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page will reflect when the current version came into force. Continued use of the Website after an update constitutes acceptance of the revised Terms.

Material changes that affect active engagements will be communicated directly to affected clients.

15. Contact

For questions relating to these Terms and Conditions, please write to: